Unhappy event of Chris and di Gio

I gave di Gio a piece of my mind today.

Chris, the make-up artist called me yesterday to confirm on the timing for the evening make-up for myself and Mommy. He informed that he has another couple who is holding their ROM at Conrad prior to mine so he will reach Fairmont at about 5.30pm to work on the make-up.

After I mentioned that we might need to be ready slightly earlier for a short tea ceremony for a few of my relatives who are not able to make it in the morning, Chris realised he would not have sufficient time for both of us.

If we want to be done by 6.45pm, he would need to get another make-up artist to do Mommy's hairdo and make-up at $100 instead of the agreed $80. After hanging up for less than 10 mins, he called again to find out the time Henry will be fetching me on 28 May morning. Only then, he sprung another surprise for me - another bridal make-up that might clash with mine! But he needs to check the timing of the other couple. If our timing clashes, he said both parties might have to compromise.

I remembered Chris told me that I would need to pay $130 in total for the morning and evening make-up, of which I vividly recalled that this should be included within di Gio's package.

Hence, I called May up this afternoon and she clarified the price with me:

$25 - Hairdo (should any curling of hair required)
$25 - ampoule
$15 - Fake lashes

At the same time, I expressed my unhappiness over Chris' schedule for that day, pointing out that it would disrupt our programme timing and inconvenience everyone on such a happy occasion. What's more, I have to fork out extra money to get a second make-up artist!

I have also enquired about the extra cost that we need to pay Chris for coming early to my house that morning. It would be charged at $50 for every hour before 6.30am and since I'm supposed to do my make-up at 5am, it would cost me $75! I requested for a goodwill price but May said it's a standard market rate of which the cost will go through them. Obviously they are drawing some commission from it!

The more I spoke to May, the more frustrated and agitated I become and I realised May's tone of voice started to change. She told me she will check with Chris and update me soon.

In less than 30 mins, Chris called to pacify my anger, saying that there might be a miscommunication on the fact that the charges of different make-up artist varies and there are some confidential issues which di Gio did not convey to them; it's only between the customer and the bridal studio.

I told Chris that I don't want to do my make-up and hairdo in a hasty manner on that day and that I hope to achiee a win-win situation for both myself and himself. He kept telling me not to get angry so I poured my grievances to him, saying that I'm upset di Gio charges for every little thing much to my disgust! He totally understands my plight and said that I'm not the first bride to file that complaint.

Finally, he managed to appease me by agreeing to help me to get his make-up artist friend to do it at $80 on his account and he can do my morning make-up at 5am since the other couple will only start at 7am, although I still need to pay $75 for the early charge.